How the Passenger Safety PIN Works
Before your upcoming ride can begin, you will need to share a Passenger Safety PIN with your driver. This new feature will help validate passengers and drivers to one another and keeps you safer on the road.
How to Modify Your Ride
Once you have booked a ride, you’ll have the ability to make changes and edits to your trip within the LUXY™ Ride App, up to three hours before your scheduled pick-up time. Let’s take a look at a step-by-step guide on how to make edits to your ride in-app. Watch Video Steps to Modify Your…
How to Cancel Your Trip
After you have booked a ride on the LUXY App, you have the ability to cancel your trip within the app. With Trip Protection added to your order, you will receive a full refund for cancellations up to 3 hours before the scheduled pickup time. Let’s take a look at a step-by-step guide on how to…
LUXY Product Updates as of September 6, 2022
In this update, we focused on what matters most to you! You’ll now have the power to modify your itinerary right at your fingertips. This means you can simply change your trip details or cancel your ride right from the LUXY Ride mobile app. We’ll explore these new features and more below; Modify Your Ride…
How to Download a Receipt (Concierge)
As a Travel Arranger in the LUXY™ Corporate program, you will have exclusive access to features via the Concierge Dashboard, giving you the power to manage your travel with just a click. You can now download a PDF receipt of all your rides, right from your dashboard. Check out the steps below. Steps to download…
How to Edit a Ride (Concierge)
As a Travel Arranger in the LUXY™ Corporate program, you have the ability to edit your rides via the Concierge Dashboard. Make any change to your trip and receive an immediate confirmation for your records. Let’s take a look at how to modify your ride. Steps to edit a ride from LUXY™ Concierge: Log in…
How to Book a Ride (Concierge)
LUXY connects travelers with available luxury black cars, offering a better ride experience for less money. Every ride is supported by our cutting-edge technology and 24/7 Live Client Care team, ensuring a stress-free trip, every time. How it works: We partnered with the largest network of local black car services and built technology to increase their efficiency…
LUXY Product Updates as of May 25, 2022
We’re happy to release new features that allow you to enjoy a better ride experience – from booking to destination. Our team has worked hard to implement several updates based on your requests and recommendations in order to ensure a stress-free journey. Let’s get started by helping you navigate the new upgrades. Rebook Previous…
How to Save a Favorite Location
For frequent travelers looking to simplify their booking experience, LUXY created a Favorite Location feature for your top 3 addresses. Check out how to save your Home, Work, and Favorite Airport right from your profile in the app. Steps to save a Favorite Location: Log in and navigate to My Profile from the left side…
How to Rebook a Trip
After creating your account and booking at least (1) ride, LUXY allows you to rebook recent trips that are automatically saved to your profile. Let’s take a look at the steps on how to rebook a previous ride from the app. Steps to book a ride with Rebook Trip: Log in and navigate to…
