After you have booked a ride on the LUXY App, you have the ability to cancel your trip within the app. With Trip Protection added to your order, you will receive a full refund for cancellations up to 3 hours before the scheduled pickup time.
Let’s take a look at a step-by-step guide on how to cancel your ride in-app.
Steps to Cancel Your Trip:
- Once you’ve logged in, begin by selecting All Trips from the left-side menu. Here you will see any past, in-progress or upcoming trips.
![select-all-trips select-all-trips](https://luxyride.com/wp-content/uploads/select-all-trips-1-300x500.png)
- Select Upcoming Rides to find the one you would like to cancel. Here you will see a list of any rides you have booked that have not happened yet.
![view-upcoming-rides view-upcoming-rides](https://luxyride.com/wp-content/uploads/view-upcoming-rides-300x500.png)
- Next, select the trip you would like to cancel, and click Cancel Ride.
![cancel-your-ride cancel-your-ride](https://luxyride.com/wp-content/uploads/cancel-your-ride-300x500.png)
- This will prompt the Cancellation Policy to show on your screen. If you added Trip Protection to your ride you can cancel up to 3 hours prior to your pick-up time and still receive a Full Refund.
![view-cancellation-policy view-cancellation-policy](https://luxyride.com/wp-content/uploads/view-cancellation-policy-300x500.png)
- Once you confirm your trip cancellation, the change will immediately reflect from your app. Any cancelled rides will be moved to the Past Rides view.
![view-cancelled-ride view-cancelled-ride](https://luxyride.com/wp-content/uploads/view-cancelled-ride-300x500.png)
Need Help?
Check out our Frequently Asked Questions or contact us at (833) GET-LUXY for immediate assistance.