Overview

allow you to track a passenger's trip from the time it is booked until it is completed or canceled. As the ride progresses, the status updates automatically, making it easy to see the current stage of the trip and whether any action is needed.

To locate a ride and view its current status, see Navigate the Rides Dashboard.

Ride Statuses

Payment error

The ride could not be booked because the payment was unsuccessful.

In progress

The ride is currently taking place.

  • On the Way – The driver is en route to the pickup location.
  • On Location – The driver has arrived at the pickup location.
  • Passenger Picked Up – The passenger has been picked up and the trip is underway.

Completed

The ride has ended. The following sub-statuses may also appear under Completed:

  • Passenger No Show – The passenger did not arrive at the scheduled pickup location, or the passenger no longer needs the ride but cancels within their grace period.
  • Driver No Show – Service Fail – The assigned driver did not arrive, and a replacement ride could not be arranged.
  • Driver No Show – Service Provided – The assigned driver did not arrive, but a replacement ride was successfully arranged.
Note: Rides canceled after the applicable cancellation window will also appear as Completed because they are not eligible for a refund.

Cancelled

The ride was canceled within the applicable cancellation window and is eligible for a refund.