How Does LUXY Work?

Got questions?

We Have Answers

We’ve provided answers to some commonly asked questions here, but if you don’t find what you’re looking for please email support@luxyride.com or call us directly at (833) GET-LUXY. We’re here to make your ride better.

Got questions?

We Have Answers

General Information

Ride Booking and Cancellation

My Upcoming Ride

Profile & Payments

Technical Problems

Corporate Program

Hourly Bookings

The LUXY Ride App

Download to Book a Ride

Schedule luxury transport near on-demand or well in advance nationwide. The LUXY Ride app is making black car service easy and affordable.

BUSINESS TRAVEL

Try LUXY for Corporate

Interested in learning more about our corporate platform? Sign up for a free corporate account or schedule a demo to see if it’s a fit for your team.

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How Does LUXY Work?

We Have Answers

How Does LUXY Offer Such Great Prices and Services?

Where Do I Find Pricing?

What Vehicle Types Do You Offer?

What’s the Maximum Capacity of Your Vehicles?

How Can I Leave Feedback?

We Have Answers

General Information

How Does LUXY Offer Such Great Prices and Services?

Where Do I Find Pricing?

What Vehicle Types Do You Offer?

What’s the Maximum Capacity of Your Vehicles?

How Can I Leave Feedback?

Ride Booking and Cancellation

What Should I Set My Ride Pick-Up Time As?

Can I Book a Ride for Someone Else?

What is the Cancellation Policy?

What Does Trip Protection Cover?

Do You Offer Child Seats?

Can I Bring a Pet?

Can I Have Multiple Pick-Ups/Drop-Offs On My Journey?

How Do I Make Changes to My Booking?

What Should I Do if I Forgot to Add My Flight Info?

My Upcoming Ride

When Will I Get My Driver’s Contact Details?

What if My Flight is Delayed or Diverted?

How Do I Find My Driver?

How Long Will the Driver Wait for Me?

What Are My Options for Tipping My Driver?

How Do I Rate My Ride?

I Left an Item Behind in the Car — What Should I Do?

Profile & Payments

How Do I Access My Profile?

How Do I Change My Password?

What Payment Options Are Available?

When is My Ride Cost Charged to My Credit Card?

Why Do I Have Another Charge on My Credit Card?

How Do I Change My Credit Card?

How Do I Add a Promo Code to My Ride?

Technical Problems

Why Did I Get an Error Message when I Added My Credit Card?

What Happens If the Address I Have Entered Cannot Be Found?

Corporate Program

What is the LUXY Corporate Program?

What Are the Benefits?

What is the LUXY Concierge Dashboard?

I Booked a Ride on the Concierge Dashboard. When Will I Get My Driver’s Contact Details?

What is the LUXY Corporate Cancellation Policy?

What is the Wait Time Policy?

What if My Flight is Delayed?

What Types of Vehicles Are Used?

What Details Will my Passenger See if I Provide an Email Address?

What Are Your Driver Insurance Minimum Requirements?

When Is My Ride Charged to My Card?

Are Payment Amounts Shown to My Passenger?

Troubleshooting

Hourly Bookings

What is The Minimum Booking for Hourly Service?

Can I Book a Car by the Hour that Ends in a Different City?

Is Trip Protection Available for Hourly Bookings?

How Does Payment Work for Hourly Bookings?

What is the Hourly Booking Cancellation Policy?

Can I Make Changes to My Hourly Ride Service After Booking?

What Happens if I Am Not Ready at My Pickup Time?

Download to Book a Ride

Try LUXY for Corporate