Glossary
Definitions for the terms used across LUXY's ground transportation service.
A
- Active Passenger
- A passenger profile that has been activated for luxyride.com or LUXY Ride App access via password creation. Active passengers can log in themselves to view and manage their bookings, in addition to receiving trip notifications by SMS and email.
- Advance Booking Time
- The minimum notice required to book a ride, which varies by pickup location. Ranges from 30 minutes in select metro markets to 6 hours in other states.
- Affiliate/Partner
- An independently licensed transportation company that fulfills rides booked through LUXY. Distinct from a chauffuer, who operates a vehicle on a partner's behalf.
- Airport Transfer Service
- Pre-arranged pickup or drop-off between an airport and another location. LUXY supports flight tracking so pickup times adjust automatically for flight delays.
- Arrival Meet and Greet
- A Trip Extra where the chauffeur meets the passenger inside the arrivals terminal or at baggage claim, rather than curbside, and assists with luggage. Available for an additional fee.
- Audit Log
- A record of all changes made to a ride reservation, including the date and time of each update and any resulting fare adjustments.
B
- Billing Statement
- A downloadable document that lists rides within a selected date range as line items, along with their associated transaction details.
- Black Car Service
- Professional, pre-arranged ground transportation using a licensed chauffeur and a premium vehicle. LUXY connects customers with independently licensed transportation partners who provide this service.
- Business Reference
- A reference entered at booking that appears on billing statements, making it easier to identify and reconcile the trip for accounting or reporting purposes.
C
- Chauffeur Service
- Pre-arranged ground transportation provided by a professional driver with a scheduled pickup time.
- Child Seat
- A Trip Extra available for passengers who need a child safety seat. An additional fee applies when a child seat is requested through LUXY. Passengers may also bring their own child safety seat at no additional charge. Passengers are responsible for installing their own child seat and complying with applicable child safety laws.
- Commission
- The percentage of a booking’s fare earned by a travel agenct for eligible bookings made through their travel agency account. Commissions are paid to the agency according to LUXY’s payout schedule.
- Concierge
- A corporate account user who books and manages rides on behalf of their company through the Corporate Concierge Portal.
D
- Driver Assignment Window
- The timeframe during which a driver and vehicle are assigned to a trip, typically no later than 12 hours before the scheduled pickup time.
E
- Executive Transportation
- Ground transportation designed for business travelers and corporate accounts, typically booked through a travel agent or corporate account on LUXY.
F
- Flexible Cancellation
- A Trip Extra that allows an eligible booking to be canceled for a refund of the ride fare, subject to a non-refundable fee.
- Flight Tracking Grace Period
- The window of time LUXY's flight tracking allows for a delayed flight before pickup adjustments or fees apply: 45 minutes (domestic), 75 minutes (international), 15 minutes (private flights).
G
- Grace Period Ground Transportation
- The window of time allowed for a delayed pickup at a non-airport location before additional fees apply: 15 minutes.
H
- Hourly Car Service
- Ground transportation booked for a block of time rather than a single point-to-point trip, with the vehicle and chauffeur available for the duration booked. All travel must remain within a 15-mile radius of the pickup location.
I
- IATA Number
- A unique identification number used by travel agents and agencies to prove legitimacy as a business.
- Inactive Passenger
- A passenger who has received an activation email but has not completed the activation process. Inactive passengers cannot log in to the LUXY platform or app, but can still receive trip notifications by SMS and email and can be booked for rides by a travel agent.
L
- Large-Capacity and Specialty Vehicles
- Vehicles designed to accommodate groups of 6 or more passengers or provide specialized transportation, including Sprinter vans, minibuses, motor coaches, full-size coach buses, and stretch limousines. These vehicles require a custom quote coordinated by the LUXY Events team.
- LUXY Loops
- LUXY's sustainability initiative that matches partners with empty-leg or repositioning ride opportunities to reduce empty mileage.
N
- Nationwide Car Service
- Ground transportation available across the United States rather than limited to a single city or region. LUXY operates as a national platform, not limited to any single market.
- Notifications
- Alerts sent to passengers by email, text (SMS), or app push notification, based on settings, covering booking confirmation, trip reminders, driver status, and cancellations.
P
- Pet Accommodation
- A Trip Extra for passengers traveling with a pet for an additional fee. Pets must be secured in a kennel or carrier, with weight-based vehicle requirements.
- PIN Verification
- A security feature that requires the passenger to provide a four-digit PIN to the driver before entering the vehicle. The PIN confirms that the correct passenger and driver are matched. PIN Verification can be enabled or disabled for each travel agency account.
- Point to Point Car Service
- A single trip from one pickup location to one drop-off location, booked in advance with a set fare. Up to 4 additional stops can be added.
- Profile Notes
- An optional field on a passenger's profile for saving preferences or helpful information (e.g., prefers a quiet ride) for use in future bookings. Visible to LUXY and its partners.
- Promo Code
- A Trip Extra entered at booking that applies a discount to the ride fare.
R
- Ride Status
- The current stage of a booked ride, such as In Progress or Completed.
S
- Secondary Passenger
- A traveler or contact added to a booking to receive ride notifications alongside the primary passenger.
- Single Ride Invoice
- A downloadable PDF containing the ride details and all transactions for one specific booking, unlike a Billing Statement which covers multiple rides over a date range.
T
- Travel Agency
- The company or business entity registered with LUXY. Individual bookers within the agency are Travel Agents.
- Trip Extras
- Optional add-ons available at booking, including Meet & Greet, Flexible Cancellation, pet accommodation, and child seats.
- Trip Notes
- An optional field entered while booking a ride, for adding information specific to that single booking (e.g., traveling with golf clubs), separate from the passenger's saved Profile Notes.
U
- User Group
- A way to group passenger profiles together for easier viewing, such as members of the same family or travel group.
V
- Vehicle Classes
- The three standard vehicle categories available for booking. Sedan: 2 passengers, 2 luggage. SUV: 3 passengers, 3 luggage. SUV XL: 5 passengers, 5 luggage.
W
- Wait Time Charge
- A per-minute fee charged once the applicable grace period expires for an additional fee.