Welcome to the Behind the Wheel series, where we’ll be featuring the wonderful chauffeurs nationwide who drive with LUXY™. Let’s learn more about the amazing individuals who make each and every LUXY™ ride comfortable, convenient, and outstanding.
We asked LUXY™ Ride drivers to answer a few questions on driving professionally, and what it’s like working with LUXY™. Today we’re chatting with Harold Pierre-Louis, of J&D Elite Transportation LLC.
Harold Pierre-Louis
J&D ELITE TRANSPORTATION LLC
Meet Harold, a LUXY™ driver and partner that provides service around the Grayson, GA area. Driving professionally for three years now, Harold always goes the extra mile to make his passengers comfortable and happy.
How do you ensure passengers have a fantastic experience?
“I’m people friendly. I provide a safe and clean vehicle with Fiji water, and fresh snacks. I always consider my clients needs so I make sure hand sanitizer, napkins, a computer charging port and universal phone charger are provided. Treat your client the way you would want your grandmother treated.
I make sure to ask all my clients how they prefer the climate in the vehicle, and I also ask if they want music playing. If so, I have a list of the blues essential playing. Always smile, and offer help with luggage, and most importantly I’m always trying to open doors.”
What do you like most about working with LUXY™?
“I like the great communication with the app. It can always ensure your arrival time by linking it with Google maps or Waze.
LUXY™ provides extensive detail with notes on every trip, and they communicate our information to clients ahead of time. We are also provided with client numbers in case of flight delays– so we both have access to one another.
I love the LUXY™ Driver App. LUXY™ also pays an affiliate fare and I love them for that. Everything is professional.”
What makes LUXY™ stand out as a booking platform?
The LUXY™ App and the fact that drivers have 24hrs access to dispatch.
Most companies don’t provide good service with dispatch and at times the work order information maybe off. With LUXY™, the communication is always there.”
With the effort Harold puts into making each ride memorable, it is no surprise to see 5 star reviews come in from customers that commemorate just how amazing Harold made their ride experience. Take a look at what Shawn McAteer (Hilton VP) had to say about riding with Harold in recent trips:
“Harold is very personable, nice, professional and always smiling. It’s the little things that he does that always impress me and are much appreciated: he always greets me inside the airport, pays for parking out of his own pocket, has great snacks ready for me, makes sure the temperature is good throughout our ride and asks what music I like to listen to.
In the grand scheme of things these may appear small, but they make all of the difference. Thanks for having a company and a set of drivers that are just different. And in particular, I am very thankful for Harold.”
Thank you, Shawn, for those kind words, and a big thank you and shout out to Harold for being such a wonderful part of the LUXY™ Partnered Supplier Team. We couldn’t do what we do without you!
Stay tuned for more installments of Behind the Wheel, to learn more about the drivers you know and love with LUXY™.
