Overview
Use this guide to help passengers download and log in to the LUXY Ride App. All screenshots show the app from the passenger's point of view so you can guide them through the process.
Passengers can book their own rides in the app, but those rides will not be associated with your agency. You can still book rides for them through your agency at any time.
Steps
- Before a passenger can log in to the LUXY Ride App, they must have an A passenger profile that has been activated for luxyride.com or LUXY Ride App access via password creation. Active passengers can log in themselves to view and manage their bookings, in addition to receiving trip notifications by SMS and email. account. See Activate a Passenger for instructions.
- Download the LUXY Ride App from the App Store or Google Play Store.
- Open the app. When prompted, the passenger can select Allow to receive push Alerts sent to passengers by email, text (SMS), or app push notification, based on settings, covering booking confirmation, trip reminders, driver status, and cancellations. about their rides.
Select Sign In.
Enter the email address and password associated with the passenger's account, or sign in using their mobile number. If signing in with a mobile number, the passenger will be prompted to enter a PIN sent via text message. Then, select Sign In.
Email sign-in Phone sign-in 
- When prompted to allow location access, select Allow Once or Allow While Using App. This allows the app to access the passenger's location when appropriate.
