Overview
Cancellation policies vary depending on the ride type and whether A Trip Extra that allows an eligible booking to be canceled for a refund of the ride fare, subject to a non-refundable fee. is selected.
- A single trip from one pickup location to one drop-off location, booked in advance with a set fare. Up to 4 additional stops can be added. with Flexible Cancellation: Cancel at least 3 hours before pickup to receive a refund of the ride fare. The optional $8 Flexible Cancellation fee is non-refundable.
- Point-to-Point Car Service without Flexible Cancellation: Cancel at least 12 hours before pickup to receive a refund.
- Ground transportation booked for a block of time rather than a single point-to-point trip, with the vehicle and chauffeur available for the duration booked. All travel must remain within a 15-mile radius of the pickup location.: Cancel at least 12 hours before pickup to receive a refund of the ride fare. A $50 Flexible Cancellation fee is required and is non-refundable.
- Special Events and Specialty Vehicles: Cancellation terms vary by transportation partner and are included with the quote.
Note: A ride cannot be canceled immediately after booking. It may take up to 3 hours for the payment system to process the booking before the ride can be canceled. If you try to cancel the ride during this time, the cancellation option may not be available.
Steps
- Log Into the LUXY Travel Agent Portal.
- Navigate to Rides, then select All from the dropdown.
- Click the Cancel icon.
- Select the Reason for Cancellation dropdown and choose your reason for cancelling. Then click Continue.
- A pop-up will appear showing any applicable refund amount. The passenger will be notified of the cancellation via email. Click Confirm to complete the cancellation.
