Overview

This guide explains how LUXY handles airport pickups including:

Flight Tracking

When booking an airport pickup, enter the flight’s scheduled arrival time as the pickup time and provide the passenger’s airline and flight number. LUXY will track the flight in real time and automatically adjust the pickup time if the flight arrives early or is delayed.

If a flight number is not provided, the chauffeur will arrive at the scheduled pickup time, and standard wait-time policies will apply.

Grace Periods

The applicable grace period begins when the flight lands:

  • Domestic flights: 45-minute grace period
  • International flights: 75-minute grace period
  • Private flights: 15-minute grace period

After the applicable grace period expires, wait time is charged at $1.50 per minute.

Flight Diversions

If a flight is diverted to a different airport, LUXY will refund 50% of the original ride cost. does not apply to flight diversions. 

Arrival Pickup

Standard Pickup

For a standard airport pickup, the driver will contact the passenger after the flight lands and coordinate where to meet at the airport's designated commercial pickup area. 

Arrival Meet and Greet

When Meet & Greet is selected:

  • An additional $25 fee applies.
  • An optional Meet & Greet note of up to 25 characters can be added during booking.

If Meet & Greet service cannot be provided upon arrival, the $25 fee will be refunded. 

If LUXY knows in advance that Meet & Greet cannot be provided, the passenger will be notified at least 12 hours before pickup.