Last updated: March 2025
The United Terminal is Terminal 1 at O’Hare International Airport (ORD). It is the newest and largest of O’Hare’s terminals and is home to United and United Express. The terminal has 2 concourses (B & C) and is connected to the rest of the airport via the ATS (airport transit system).
The United Terminal at O’Hare is significant for many reasons. It is the starting point for thousands of passengers around the world, providing access to key domestic and international destinations. The terminal is also a major hub for United Airlines, hosting United’s largest hub operation in the world.
The terminal has seen a massive increase in passenger numbers in recent years and has been extensively renovated. It boasts modern amenities, such as charging stations, water bottle refill stations, ATM machines, and multiple dining options. It also has a modern security system, ensuring the safety and security of all passengers. The terminal is equipped with state of the art technology, making it an important gateway to the world.
The United Terminal at O’Hare is unique in many ways. Its modern amenities and multimodal gate design provide a comfortable travel experience for passengers. It is equipped with advanced technology, such as automated gates and card readers, automated baggage handling systems, and self-service check-in kiosks. It also has advanced security measures, such as biometric scanners and facial recognition systems implemented for TSA precheck passengers.
Additionally, the terminal is designed with an open and airy ambiance that creates a sense of ease and relaxation to reduce stress levels among travelers, while its modern elevators and escalators provide easy access to different parts of the terminal. Furthermore, the terminal operates with sustainability in mind, using local, organic, and fresh ingredients in its restaurants, and has earned LEED Silver certification.
These features make the United Terminal at O’Hare a truly unique travel experience.
If you know which gate your flight will depart from, you can easily navigate your way to it in Terminal 1. There are clearly marked signs throughout the airport to help travelers locate their where they need to be, and plenty of helpful customer service representatives are typically around to assist as well.
Once you have determined your gate and know where you need to go, travelers can also enjoy a range of prestigious cafes and restaurants, duty-free shopping, and even a wellness center while they wait.
United has also implemented several additional customer service measures, including customer service desks and customer service kiosks. You can use these kiosks to access flight information, book flights, print your boarding pass, and even get customer service. Closer to the boarding gates, you can also find aircrew who are there to help in case of any issues.